Privacy Policy

Who We Are

We are a compliance technology provider based in Halifax, Canada, specializing in explainable artificial intelligence solutions for regulatory audit readiness. We process personal data as a data controller when you interact with our website, services, and communications. Our mission is to help financial institutions achieve transparent algorithm compliance through innovative AI solutions.

Information We Collect

We collect different types of information depending on how you interact with us:

• Contact Information: Name, email address, phone number, company name, and job title when you submit forms or contact us
• Usage Data: Pages visited, time spent on site, links clicked, browser type, and device information through analytics tools
• Technical Data: IP address, browser cookies, and device identifiers to improve site performance and security
• Communication Records: Messages, inquiries, and feedback you provide through our contact forms

Legal Basis for Processing

We process your personal information based on several legal foundations. When you consent to receive communications or allow cookies, we rely on your explicit consent. We also process data based on our legitimate interest in improving our services, understanding user needs, and maintaining website security. Where required by law, we process information to fulfill legal obligations. For prospective business inquiries, we rely on legitimate business interests to evaluate partnerships and service fit.

How We Use Your Information

We use collected information for specific purposes: to respond to your inquiries and provide customer support, to improve our website functionality and user experience, to send you relevant updates and information about our services (with your consent), to analyze usage patterns and optimize our platform, to ensure website security and prevent fraud, and to comply with legal and regulatory requirements. We do not sell your personal information to third parties.

Data Retention Periods

We retain personal information for specific periods based on the type of data and purpose of processing:

• Contact Form Submissions: Up to 24 months after your last interaction with us, unless you request earlier deletion
• Analytics and Tracking Data: Up to 14 months in aggregate form, then automatically purged
• Server Logs and Technical Data: Up to 12 months, then securely deleted
• Email Communications: Retained as long as necessary to fulfill your request, then deleted within 12 months
• Customer Service Records: Up to 24 months to maintain service quality and handle follow-up inquiries

Your Rights and Choices

You have important rights regarding your personal information. You can request access to any personal data we hold about you, and we will provide it in a portable format within 30 days. You may request correction of inaccurate or incomplete information. You can request deletion of your data, subject to legal retention requirements. You have the right to restrict how we process your information and to object to certain types of processing. You can withdraw consent at any time, which will not affect the lawfulness of processing before withdrawal. To exercise any of these rights, please contact us with clear details of your request.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Essential cookies are necessary for site functionality and security. Analytical cookies help us understand how visitors use our site and identify improvements. Preference cookies remember your settings and choices. Marketing cookies track your activity across platforms to show relevant content. You can control cookie preferences through your browser settings or our cookie management tool. Disabling cookies may affect certain site features. For detailed information about cookies, please review our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit and at rest, secure server infrastructure, regular security audits, and restricted access to personal information. However, no security measure is completely foolproof. We cannot guarantee absolute security, and you transmit information to us at your own risk. We recommend using strong passwords and keeping your login credentials confidential.

Third-Party Services

We may use third-party service providers to assist with analytics, hosting, customer support, and email delivery. These providers process personal information only as instructed and are bound by confidentiality obligations. We conduct due diligence to ensure they maintain appropriate security standards. Your information may be processed in Canada or other jurisdictions where our service providers operate. We are responsible for their compliance with privacy principles. We do not authorize third parties to use your information for their own marketing purposes.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will post any changes on this page with an updated "Last Updated" date. For significant changes, we may notify you by email or display a prominent notice on our website. Your continued use of our site after updates constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Data Protection Authority

If you believe we have violated your privacy rights or handled your personal information improperly, you have the right to lodge a complaint with the appropriate data protection authority. In Canada, you can contact the Office of the Privacy Commissioner of Canada (OPC), which oversees privacy matters and investigates complaints. You may also contact your provincial privacy commissioner if applicable. Filing a complaint does not prevent you from pursuing other legal remedies. We appreciate the opportunity to resolve concerns directly before escalating to authorities.